PAIA Manual

Last updated: 22 March 2026  |  Compiled in terms of Section 51 of the Promotion of Access to Information Act, 2 of 2000 (PAIA)

1. Contact Details of the Body

2. Information Officer

The Information Officer is responsible for encouraging compliance with PAIA, assisting persons requesting access to information, and ensuring compliance with POPIA.

3. Records Held by Joyboy Media

Joyboy Media holds the following categories of records:

3.1 Client Records

• Client contact details and business information
• Service agreements, scopes of work, and email/WhatsApp correspondence
• Content calendars, campaign briefs, and creative assets
• Performance reports and analytics data
• Invoice and payment records

3.2 Personnel Records

• Employee and contractor contact details
• Service agreements and remuneration records

3.3 Financial Records

• Invoices, receipts, and bank records
• Tax and compliance documentation

3.4 Operational Records

• Business plans and strategy documents
• Supplier and service provider agreements
• Internal communications relevant to business operations

4. Records Available Without a Formal Request

The following records are freely available without requiring a formal PAIA request:

• This PAIA Manual (published on our website)
• Our Privacy Policy (published on our website)
• Our Terms of Service (published on our website)
• General service and pricing information (published on our website)

5. How to Request Access to Records

Any person wishing to request access to records held by Joyboy Media must submit a written request to the Information Officer. The request must:

• Be made in writing (email is acceptable)
• Include the requester's full name, contact details, and identity number (or registration number if a juristic person)
• Describe the record(s) requested with sufficient detail to identify them
• State the form in which access is requested (copy, inspection, etc.)
• Indicate the right being exercised or protected, and why access is required

Send all requests to: rahulseerand@joyboy-media.co.za

6. Fees

Joyboy Media does not currently charge a request fee for voluntary information access. Should a formal PAIA request require significant reproduction of records, reproduction costs may apply in accordance with the PAIA Regulations. We will notify the requester of any applicable fees before proceeding.

7. Grounds for Refusal

Access to records may be refused on grounds set out in PAIA, including but not limited to:

• Protection of the privacy of a third party
• Protection of commercial and confidential information of a third party
• Protection of the commercial interests of Joyboy Media
• Records privileged in legal proceedings

8. South African Human Rights Commission (SAHRC)

For further guidance on PAIA, the South African Human Rights Commission provides assistance to members of the public:

• Website: www.sahrc.org.za

9. Information Regulator

For matters relating to POPIA and data protection, the Information Regulator of South Africa may be contacted:

• Website: www.inforegulator.org.za
• Email: inforeg@justice.gov.za