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Agency guide

How to choose a marketing agency without buying hype.

Ask each agency to define the monthly scope, ownership, approval process, reporting, cancellation terms and costs outside the fee. Google specifically warns that nobody can guarantee a number-one search ranking.

Quick answer

Ask each agency to define the monthly scope, ownership, approval process, reporting, cancellation terms and costs outside the fee. Google specifically warns that nobody can guarantee a number-one search ranking.

Get the scope in writing

Confirm platforms, post volume, ad channels, website pages, revisions, turnaround, reporting and who pays third-party costs. Google's hiring guidance recommends interviewing a prospective SEO and requesting a technical and search audit.

Keep control of your assets

Your business should understand who owns the domain, website, ad account, analytics, source files and customer data. Ask how access is handed over if the relationship ends.

Verify the business and data process

Use the official CIPC search resources to check company details. If an agency will handle enquiry or customer data, ask how it meets the responsibilities explained by South Africa's Information Regulator.

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